Cancellation conditions

One is glad about the well-earned vacation and then something interferes, nevertheless what one has not counted on. Cancellation terms according to the Italian „general terms of business for the hotel industry“.

  • To 2 months before journey – no cancellation fees
  • 2 months to 1 month before journey - 40% of the arrangement of price as a cancellation fee
  • 1 month till 1 week before journey - 70% of the arrangement of price as a cancellation fee
  • Last week / no journey late journey / former departure - 90% of the arrangement of price are to be paid.
  • The paid deposit will be retained in any case of cancellation and can be credited for a later stay, in the event of cancellation within the cancellation-free period.
  • If it is impossible to arrive due to the corona virus Covid – 19 (border closings or lockdown in the booked period) we will not apply any cancellation fees and the deposit will be credited for a later stay. We ask for timely notification of the cancellation. 

  • For general illness, including Covid 19, we recommend taking out travel cancellation insurance, which you can find on our homepage, or another travel cancellation insurance of your choice.

Travel cancellation Insurance

Would you like cancellation cover? Then we recommend HGV-Cancellation-Cover.